IMO the biggest issue is separating the customer from support people too much, and likely separating the support people from the actual business too much. They throw up that stupid bot in between customers and contacting support because they don't want support people answering the same questions a million times, yet in doing so they just make the customer experience worse. And the bot does a bad job helping people with basic stuff, and a worse job of letting people get actual help from a person when the bot realizes it can't do what the user needs.
The people on Twitter told me to use the website contact form because they don't have any actual connection to the company. I'm guessing they're outsourced and can regurgitate from an FAQ, but they have no ability to escalate to someone with any power.
I'm so tempted to upgrade but I know I'm going to want a Steam Deck 2 in a couple years. Instead of thinking about it as the LCD vs the OLED model I need to think of it as choosing between the LCD vs the SD2. It's the only way to stop myself.
It's my spam email I use for accounts that aren't important. And I graduated a long time ago, it's my email forever.